Chocolate Menu
Gifts
Chocolate Info
How to place an order?
Is it safe to shop online?
What are your payment options?
Is there any sales tax?
What are your shipping rates, policies and restrictions?
How do I update my email address or other personal information?
Why do you have “Out of Stock” products?
How do I send a gift to another address?
How do I track my package?
I received my order, but something was damaged. What should I do?
There appears to be a billing problem with my order... how can I handle this?
How do I cancel an order?
How do I unsubscribe to your email list?
I’m allergic to nuts, is your chocolate safe?
Are your chocolates Kosher or Organic?

How do I place an order?

To place an order, add all desired items to your shopping cart. To add an item to your shopping cart, simply click the “Buy” button next to the product. The “Buy” button can be found in several places on the site, including the individual product page, the Chocolate Menu, and category pages (i.e. Dark, Milk, Flavored, and Truffles).

After clicking “Buy”, a summary shopping cart will appear in the bottom left corner of every page. You may change quantities by entering a desired number and hitting the “Update” button. To remove an item, simply set its quantity to zero and click the “Update” button. At anytime, you can select a detailed view of your shopping cart by clicking “View Cart” found in the upper right-hand corner of every page. Please note, any applicable sales tax and freight will not be added to your cart until you enter or confirm shipping information as part of the checkout process.

When you are finished shopping, please click the “Checkout” button found on the top right-hand corner of every page. You will be prompted to login or register if you have not already done so. Chocolate Sophisticate uses passwords for secure transactions and better customer service. After you enter or confirm your shipping information, please click the “Submit Info” button. You will then be able to review your order total including sales tax and freight. The last step is to enter or confirm your billing information and then click “Submit Payment”. Your order will be promptly processed and shipped.
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Is it safe to shop online?

You can shop confidently at Bella Cabosse because we use password protected accounts and Secure Socket Layers (SSL Certificates) to protect your personal and financial information.
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What are my payment options?

We happily accept MasterCard, Visa, American Express, and Discover Card. You are also welcome to pay by check or money order by mailing your order to:

Bella Cabosse
1032 Irving Street, #964 San Francisco, CA 94122

Please be sure to add the proper freight and sales tax to your total.
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Is there any sales tax?

Our chocolate products are only taxed on shipments to the state of Utah.
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What are your shipping rates, policies and restrictions?

For our shipping and return policies, click here.
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How do I update my email address or other personal information?

Click here to go to My Account page. Simply update your personal information and click submit
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Why do you have “Out of Stock” products?

For some products, you may see the words “Out of Stock” because we are temporarily out of inventory. These products can not be purchased.

We work very hard to keep all of our products instock. Unfortunately, this is not always possible. By offering the best chocolates in the world, we are selling products made from a limited supply of very premium cacao beans. Therefore, there is a limited amount of product available for sale.

We apologize for any inconvenience an “Out of Stock” product may cause. Often these products will be available again within 2-3 weeks. Please contact us so we can recommend similar products.
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How do I send a gift to another address?

Sending chocolates to another address is easy. Once you complete your shopping click the “Checkout” button. The first page of the checkout process will ask for a shipping address. Enter the recipient’s address.

All of our packages come wrapped in a beautiful ribbon. Please note, our packaging slips never include pricing information so you can keep your spending confidential.
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How do I track my package?

Review Process-Is this accurate?

Once your order is picked up by our couriers, we will update the tracking information in the Shipment Tracking option under My Account. Click here for tracking information. If you have any problems, please contact us.
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I received my order, but something was damaged. What should I do?

We take every precaution to ensure that your package arrives in pristine condition. In the unlikely event your package arrives with damage, we will gladly replace or refund your order. To qualify, please contact us within 7 days of delivery and save all packaging as you may be asked to return the product.
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How do I handle a billing problem with my order?

Please contact us and we will correct any problems.
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How do I cancel an order?

We apologize, but often we are unable to cancel an order because the product has already been removed from the warehouse and is on its way to you. This sometimes happens within minutes of an order being placed. Please contact us and we will check the status of your order to see if cancellation is possible.
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How do I unsubscribe to your email list?

It’s easy. Just Click here and tell us you want to unsubscribe to any email subscriptions you no longer want to receive.
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I’m allergic to nuts, are your chocolates safe?

Unfortunately, we can not guarantee that the products we sell have not come in contact with nuts. Most chocolate manufacturers produce at least one product with nuts, so contamination of other products is possible.

Whenever possible, we provide nutritional information on each product page. Please feel free to check the ingredients for allergens. Additionally we will note any information we receive about contact or lack of contact with nuts or other common allergens.
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Are your chocolates Kosher or Organic?

Many of our products are Kosher, organic, or both. To check a product, click on the Nutritional Information tab which will note if the product is Kosher or Organic.

To get a list of products, simply type Organic or Kosher in the Search Box, found in the top right corner of every page.
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